fv88 Privacy Policy — How We Protect Your Personal Data

1. Introduction

fv88 ("we", "us", "the Company") operates the online casino and sports betting platform accessible at https://fv88.buzz. We are committed to protecting and respecting the privacy of all users and registered players, including those accessing fv88 from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna and all other locations across Bangladesh. This Privacy Policy explains how fv88 collects, uses, stores, shares and protects your personal data when you use the fv88 platform and its services.

By accessing or using fv88, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you must discontinue use of the fv88 platform. This Privacy Policy is incorporated by reference into fv88's Terms and Conditions, which govern your use of the platform.

2. Information We Collect

fv88 collects personal data through three primary channels: information you provide directly, information collected automatically when you use the platform, and information provided by third-party partners.

Information You Provide Directly

• Full name, date of birth, and residential address — collected at registration and KYC verification.
• Contact details including mobile number and email address.
• Government-issued identity documents provided during KYC, such as national ID card, passport or driving licence.
• Payment method details required to process deposits and withdrawals, including bKash, Nagad and Rocket account identifiers registered in your name.
• Communications you send to fv88 support, including live chat transcripts, emails and complaint correspondence.

Information Collected Automatically

• Device information including device type, operating system version, browser type and version, and screen resolution.
• Internet Protocol (IP) address and approximate geographic location derived from it.
• Session data: pages visited, time spent on page, game sessions initiated, bets placed and game outcomes.
• Cookies and similar tracking technologies — see Section 8 for full cookie disclosure.

Information from Third-Party Partners

Where necessary for fraud prevention, anti-money-laundering compliance and identity verification, fv88 may receive supplementary identity data from accredited third-party verification providers. fv88 may also receive aggregated, anonymised data from game studios regarding platform-wide RTP performance — this data cannot be linked to individual players.

3. How We Use Your Information

fv88 uses the personal data it collects for the following specific purposes. We process only the minimum data necessary for each stated purpose.

• Account registration and management — to create, maintain and administer your fv88 player account.
• KYC and identity verification — to verify your age (21+) and identity in compliance with applicable policy obligations.
• Payment processing — to facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay and card methods.
• Customer support — to respond to your queries, complaints and account-related requests through live chat and email.
• Fraud prevention and security — to detect and prevent fraudulent activity, collusion, money laundering and abuse of the bonus system.
• Responsible gaming — to monitor gameplay patterns for signs of problem gambling and to administer deposit limits, cooling-off periods and self-exclusion requests.
• Marketing communications — to send promotional offers, bonus notifications and platform updates to players who have opted in to receive such communications. You may opt out at any time via account settings.

4. Legal Basis for Processing

fv88 processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity — processing required to perform the contract between you and fv88, including account management, payment processing and providing access to the platform.
• Legal obligation — processing necessary to comply with applicable law, including anti-money-laundering obligations, age verification requirements and cooperation with law enforcement.
• Legitimate interests — processing carried out for fv88's legitimate business interests, including fraud detection, platform security, and improvement of the gaming experience, where these interests are not overridden by your data protection rights.
• Consent — processing based on your explicit consent, including receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Personal Data

fv88 does not sell, rent or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa and Mastercard partner networks receive the minimum payment data necessary to process your deposit and withdrawal transactions.
• Identity verification providers — accredited KYC and age-verification service providers receive identity documents solely for the purpose of verifying your eligibility to hold an fv88 account.
• Law enforcement and regulatory authorities — where required by applicable law, court order or regulatory requirement, fv88 will disclose personal data to the appropriate authority. fv88 will not disclose more than is required by the applicable legal obligation.
• Game content providers — game studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt and Spribe may receive a pseudonymous player identifier to enable your game session. They do not receive your name, address or payment details.

All third parties with whom fv88 shares personal data are contractually obligated to handle that data in accordance with applicable data protection standards, to use it only for the permitted purpose, and to maintain appropriate security measures. fv88 does not transfer personal data internationally beyond what is required for the operation of the platform.

6. Payment Data and Financial Information

fv88 handles payment data with the highest level of care. When you make a deposit via bKash, Nagad or Rocket, the transaction is initiated through the respective mobile financial service provider's secure gateway. fv88 stores only the minimum payment reference data necessary to reconcile transactions, process withdrawals to the same method and fulfil anti-money-laundering record-keeping obligations. fv88 does not store full card numbers, PIN codes or mobile banking passwords. All payment data is transmitted over SSL-encrypted connections.

7. Data Retention

fv88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. Our retention schedule is as follows:

• Active account data — retained for the duration of the account's active status and for a period thereafter in accordance with applicable record-keeping requirements.
• KYC and identity documents — retained for the period required by applicable anti-money-laundering and identity verification regulations following account closure.
• Marketing data — retained until you withdraw consent or opt out of marketing communications, after which it is deleted within a reasonable period.

8. Cookies and Tracking Technologies

fv88 uses cookies and similar technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit fv88. They help us keep your session active, remember your language preference, and understand how the platform is being used so we can make it better.

Types of Cookies Used by fv88

• Essential cookies — strictly necessary for the platform to function. These include session authentication cookies, security tokens and cookies that remember your login state. These cannot be disabled without breaking the platform.
• Functional cookies — used to remember your preferences such as language selection and display settings so you do not have to reconfigure them on each visit.
• Analytics cookies — used to collect anonymised data about how players interact with fv88, which pages are most visited and where technical errors occur. This data is used solely to improve the platform experience.

Most modern mobile browsers allow you to control cookie settings through your browser or device privacy settings. Disabling essential cookies will affect the functionality of the fv88 platform and may prevent you from logging in or completing transactions. fv88 does not use advertising or retargeting cookies.

9. Data Security

fv88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting data access to authorised personnel only, and regular internal security reviews.

While fv88 takes all reasonable steps to protect your data, no system connected to the internet can be guaranteed to be completely immune from security threats. In the event of a data breach that is likely to result in a risk to your rights or interests, fv88 will notify affected players promptly and take all necessary steps to mitigate the impact of the breach.

10. Your Data Protection Rights

fv88 respects and upholds your rights in relation to your personal data. You may exercise any of the following rights by contacting fv88 support via live chat or email:

• Right of access — you may request a copy of the personal data fv88 holds about you.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure — in certain circumstances, you may request the deletion of personal data we hold about you. Note that we may be required to retain certain data by law even after an erasure request.
• Right to restriction — you may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object — you may object to the processing of your personal data where fv88 relies on legitimate interests as the legal basis, including processing for direct marketing purposes.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

fv88 will respond to all data rights requests within a reasonable timeframe. Where a request is complex or voluminous, we may extend the response period and will notify you accordingly. There is no charge for making a data rights request, unless the request is manifestly unfounded or excessive, in which case fv88 reserves the right to charge a reasonable administrative fee.

11. Children's Privacy

fv88 is strictly intended for adults aged 21 and above. fv88 does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered with fv88, please contact fv88 support immediately via live chat so that the matter can be resolved without delay.

12. Third-Party Links and Services

The fv88 platform may display content from third-party game studios or reference external service providers in its interfaces. fv88 is not responsible for the privacy practices of any third-party organisations. Game content rendered within the fv88 platform iframe from providers such as Evolution Gaming, Pragmatic Play, Ezugi or Spribe is subject to those providers' own privacy frameworks. fv88 recommends that you review the privacy policy of any third-party service you interact with.

13. Changes to This Privacy Policy

fv88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the services we offer. When we make a material change to this policy, we will update the "Last updated" date at the top of this page. Continued use of fv88 following the posting of a revised Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how fv88 protects your personal data.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way fv88 handles your personal data, please contact the fv88 data support team. Our support team is available 24/7 via live chat within your account dashboard. You may also reach us by email — the address is displayed as plain text below and is not a clickable link.